E.g. Job title, Description, Location, etc.

Customer Service Executive

Job Description

Our Client based in Woburn Sands are looking for a Customer Service Executive to join their team.

 

Weekend work required - Please DO NOT apply for this vacancy if you are not available to work weekends

 

Spectrum recruitment are proud to be recruiting for a family owned British garden centre retailer steeped in history and expertise. Last year the brand celebrated 70 years in business. With four stores and a growing, inspirational multichannel retail offer, they are always looking for talented colleagues to join them on their journey that really puts the customer at the heart of everything they do.

 

 

Reporting to the Customer Services Team Leader, the purpose of this role is to manage all customer enquiries, event bookings and exceptions, empathize with their customers in a friendly manner to support and understand the obstacles/exceptions that can occur within the journey of a customer and help to reduce/remove any impact to the customer.

 

You will need to correspond with customers and internal departments in a personalized, knowledgeable and helpful way.

 

You will need to listen to customers and understand how important a resolution is to ensure customer retention. You must remain customer focused always to provide the best service experience. You will need to capture all current issues and feedback to relevant departments.

 

Key skills required:

 

  • Ability to put the customer first

  • Proven previous experience in a customer service role (face to face or in a contact centre)

  • Good PC, IT & typing skills

  • Excellent written and verbal communication skills

  • Able to work in a team

  • Good attention to detail

  • Flexible to work shifts including every Sunday

 

Tony Berry at our Woburn Sands office is handling this application