Our international client is looking for an experienced Sales Support Specialist for their Milton Keynes office.
You will have excellent customer service and administration skills and have worked in a sales environment. A French speaker would be desirable but not essential.
Duties and Responsibilities:
Complete, manage and communicate out all set-up forms
Transmit orders and resolve any issues
Manage customer issues with Order Entry Team processes relating to new orders
Pricing correction and communication with Sales and Customer
Confirm product supply and availability
Transmit order to warehouse for fulfillment
Follow up on order status to ensure orders ship on time
Provide shipment tracking - upon request
Communicating with Supply Chain and Logistics on product ETAs and availability
Proactive communication with sales and the customer on any product delays/issues
Investigating RMA’s and discrepancy claims
Support Accounting on related invoice or credit issues
Maintain written SOPs and SLAs for assigned sales operations
Hours are 9am - 5.30pm (can be flexible)
Salary is £21,000 - £28,000 Per Annum depending on experience.
To start as soon as possible.
This post is handled by our Flitwick Branch - Please contact Layla